Customer service and satisfaction is vitally important to any professional business seeking to set high quality standards. It is even more critical in public buildings like schools, where strict adherence to Health & Safety regimes, timetables and observing all protocols is absolutely essential. Similarly with residential housing associations, the views and needs of the tenants and property owners need careful consideration and attention.
Feedback from these types of customers is therefore very much welcomed by Hazlemere Commercial as word of mouth is their main means of securing future business.
"Quite simply, your costing was the most competitive, your product was the best quality and your service and your workmanship was the best in class"
“I wanted to write formally to thank you both and your team at Hazlemere Window Company for a seamless process of installing new windows into some of our existing buildings at Burnham Grammar School. Your handling of the whole process has been exemplary and the service level at each stage was outstanding. Quite simply, your costing was the most competitive, your product was the best quality and your service and your workmanship was the best in class. I would look to use Hazlemere in projects going forward and would be happy to recommend you to future customers.”
"Your team followed all our protocols without question and worked in a safe and appropriate manner at all times"
"As a school, we are very sensitive to the conduct of contractors on our site when our students are also present. Your team followed all our protocols without question and worked in a safe and appropriate manner at all times. We really hope that the windows will dramatically reduce our maintenance costs and also our energy costs, as we are now able to keep heat inside the buildings. Please pass on our thanks to all of your team."
"From estimating to fitting their approach is professional in all respects"
"We have placed several contracts with Hazlemere Windows and we do so in the sure confidence that we shall not be disappointed with the result. From estimating to fitting their approach is professional in all respects and during all installations their security concerns are paramount."
"Very professional and accommodating"
"Could you please thank the teams that worked on Harris, Sunley and Hutber Houses at the university recently, the work was completed on time and in a very professional and accommodating manor, we know that we can be a difficult customer to work for but all of your teams were a credit to your company and we will be progressing with more window replacements next year which we will be asking Hazlemere to do as a result of the continued high standards the we receive from you."
"The head teacher is delighted with what has been achieved"
"Despite all my concerns you have achieved your goal and I know the head teacher is delighted with what has been achieved and the clean state in which her school has been left. You are one of few firms who do so. We do appreciate the commitment shown to the project by Paul and his 'gang'. It must be the benefit of having a tool maker leading the team. Thanks too from me for making me feel that we were working together to achieve this successful result."
"There has been no disruption to the day to day running of the school"
"I am writing to compliment you on the work carried out by the installation team led by Lee Cross in our window replacement programme this year. Throughout the summer and during the last couple of weeks that the team has been on site, there has been no disruption to the day to day running of the school. Lee has kept the school informed at all times of what we should be expecting and it has been a pleasure to work with the team."
"Thank you for the excellent transformation of our school"
"Everyone at The Radcliffe School would like to thank you for the excellent transformation of our school and the way your teams conducted themselves during school hours."
"Thanks for the professional manner in which your company carried out the work"
"Please accept our thanks for the professional manner in which your company carried out the work. The whole job went extremely smoothly causing very little inconvenience."
"They maintained good communication and humour with staff"
"The workmen clearly had experience of working in schools. They maintained good communication and humour with staff, were aware of our children's safety and were flexible when necessary."
"And the downs of the project…there haven’t been any!”
"I’d also like to thank Hazlemere and all of their sub-contractors who have done a great job particularly Joe Cross, Hazlemere’s Site Manager who has taken ownership of the project and gone beyond the call of duty ensuring each area is complete on time and any remedial works are carried out swiftly and with no fuss. And the downs of the project…there haven’t been any!”
"The refurbishment has been carried out with imagination and flair and I congratulate everyone involved"
"The refurbishment has been carried out with imagination and flair and I congratulate everyone involved - council officers and contractors alike - who have worked tirelessly and to very high standards to give us a Town Hall fit for the demands made on a council in the 21st century"
"The fitters clearly had a wealth of experience of working in schools, keeping open good lines of communication"
“The replacement of windows and doors ran smoothly. The fitters clearly had a wealth of experience of working in schools, keeping open good lines of communication, were sensitive to needs of staff, had an awareness of children’s safety and were flexible when necessary. The Project Manager in particular checked daily that the school was happy with progress and nothing was too much trouble for him.”
“The service at each stage was outstanding”
“Hazlemere’s handling of the whole process was exemplary and the service at each stage was outstanding.”